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Q. How far in
advance do I need to schedule my transport?
A. We suggest a week at most times. If
you are leaving the area, you must plan enough
time for us to pick-up the vehicle before you
go. If, for some reason, this cannot be done,
you must have an alternative party (friend or
relative) who will be able to deliver and
sign the vehicle on to the truck for you.
Q. Where will my car be picked up and
delivered?
A. Door to door service is what we seek
however there are variations. Due to the fact
that most of the trucks are 75 feet in length
and
2 stories high, it is impossible for them to get
into some residential areas. Low hanging wires,
tree branches, narrow streets, and municipal
ordinances are just a few of the obstacles.
Therefore, we ask that you work with the truck
driver in arranging a mutually acceptable place
for you to meet to load and unload your vehicle.
Q. Is my car insured?
A. Your vehicle is insured by cargo
coverage the entire time it is on the truck.
Occurrences not covered are clearly listed on
the Bill of Lading. A condition report is done
on pick-up. When the vehicle is delivered the
same document is produced. If, for some reason,
you feel that some damage has occurred, you must
note it on the report before you sign it and
before the driver leaves. It is best that you
try to resolve the issue at delivery. Any claims
made after this time will not be honored. No
Exceptions.
Q. Can I pack things in my car?
A. As of 1998 the Department of
Transportation ruled that you may not load any
items in a vehicle on auto carriers. All trucks
are occasionally subject to be inspection. Auto
carriers are NOT licensed to carry
household goods or personal items; items are not
covered by the carrier's insurance. Personal
belongings left in the vehicle are shipped
strictly at the owner's risk. Carriers will not
inventory any belongings left in the vehicle and
will assume no responsibility.Under
NO circumstances can the
car contain firearms, hazardous materials,
illegal substances, or contraband.
Q. What happens if I am not there to receive
my car when it arrives?
A. A friend or neighbor can accept
delivery of your vehicle. If this is not
possible, your vehicle will be put in storage
until such time as
you can arrange for it to be picked up. Vehicles
put in storage are subject to additional charges
that will be due at time of pickup.
Q. How do I pay for services?
A. Once the carrier has been assigned, a
deposit is due. This is basically so that when
we dispatch the load to the carrier they will be
confident that we are not sending them on a wild
goose chase and wasting their time, money and
fuel. The balance is then paid directly to the
driver upon delivery. This amount can be paid in
cash, cashier’s check or money order. We also
accept credit cards.
Make an online payment
here. |
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